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+ Payment FAQs

What is your order processing time?

We receive and process orders every morning during normal business hours. Any order received over the weekend will be processed on Monday in the order received. Typically, our processing time for in stock items is 2-3 business days to ship. You will receive an email notification with your tracking number once your order has shipped from our factory. Out of stock products can take 30-45 days for shipment.

When will my credit card be charged?

We do NOT charge any order placed by credit card until your order is ready to ship. Once you submit an order, our payment processing service verifies your purchase. This verification may show up on your account temporarily, but, again, your card is NOT charged until shipment. After 30 days, we may require additional verification, and our Customer Service Department may call or email you so we can get your order charged and shipped out immediately!

Can I change or cancel my purchase?

If you need to change or cancel any order, you must notify us immediately either by phone or email. Any order that has already been shipped is not available for cancellation and you must contact us for a return authorization number.


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